Q & A
Does Kiki Price have any retail spaces?
We do no currently have any retail locations. We have chosen to sell our shoes directly to our customers to avoid traditional retail mark-ups. This allows us to sell our shoes directly to our customers for the best possible price.
Where are you shoes made?
All of our shoes designed in the United States and made by hand in Italy.
What payment forms do you accept?
We accept all major credit cards, and Shop Pay, Apple Pay, Google Pay, Interac, and Paypal.
Do you charge state sales tax?
The state sales tax is required by law, after filling in your address when you process your order for check out you will be able to see what the sales tax is in your state.
The shoes I wanted to buy are sold out. Is there anything I can do?
Unfortunately we create unique and limited-run lines for every season, and these will never be restocked after their initial run is up. However, our Shelter in Pace shoe will always be restocked with fresh and new colour options, as well as the classics.
How long after I have placed my order will my shoes ship?
As soon as your order has finished processing your shoes will be sent out at the end of that business day. Due to the current climate there may be delays in shipping but most orders should arrive within 3-5 business days. You may also order expedited shipping, for 1 and 2 day shipping.
Do you offer free shipping?
Yes! Every order ships for free with standard ground shipping in the United States.
Do you offer International Shipping?
Unfortunately, at the moment, we are only shipping to the United States and Canada. We plan on expanding internationally soon though, so check back in a little while and we may be offering it.
What is your Return and Exchange Policy?
We hope you are loving your new Kiki Price shoes, but if for any reason you need to return or exchange them we offer free returns and exchanges within 14 days of receiving your order. To accept returns we must make sure there are no visible signs of use so we recommend trying on your shoes in a carpeted area. All original packaging must also be intact upon return. Simply e-mail us at firstname.lastname@example.org with your order number and we will send you a printable shipping label.
How long will it take to get my refund?
Please allow 14 business days from receipt of returned merchandise for your refund to be processed.